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Selasa, 10 Februari 2015

30 Ide Penjualan Kreatif Untuk Cafe/ Resto

edisi Copas!!!
May 21 2012 | By rex
Nah edisi kali ini lebih pengen sharing soal tips-tips Creative Sales langsung yang bisa dipratekan, ga perlu teori, ga repot dan berbiaya “kecil” kali hehe. Kuncinya ketika mengeksekusi program-program di bawah harus ingat 3 W (WOW, WAW dan WUZZ), Wow begitu liat iklannya, Waw begitu baca detailnya dan langsung Wuzz menuju cafe/ Resto kita haha.

Semua ide saya rangkung dari semua tempat yang kebetulan pernah terlihat, terdengar, terbaca ataupun murni memang terinspirasi.

1. ½ Jam Discount
Buat program discount yang hanya berlaku setengah jam misal dari jam 5-5.30 dengan harga yang cukup ekstrim sehingga orang berbondong-bondong antri. Loh gimana ceritanya makanan ajah siap saji dalam setengah jam, nah itu urusan belakangan, yang penting rame dulu, biar orang pada antri-antri di jam 5, ntar buat kebijakan ajah yang udah pesan di jam 5 yah dapet diskon 50 persen.

2. Tweet and Discount
Setiap yang makan diberikan program tweet dan discount, dimana jika melakukan tweet akan mendapat discount sebesar misal 30 persen. Contoh “Wah enak banget nih sop buntut di warung @RajaBuntut , Makyuss abis”. Ingat. pas tweet pastikan ID @RajaBuntut nya diletakan setelah beberapa kalimat (agar semua follower si pen tweet membaca, jika diletakan di awal percuma karena jadi mention sifatnya). Ga perlu cantumkan no telepon biar orang jadi penasaran (taro juga boleh tentunya).

3. Ikuti Promo Discount Web
Sekaranga ada banyak discount web dengan base klien yang cukup besar seperti disdus.com nah boleh dicoba untuk mengikuti program promo mereka. Mekanismenya sederhana, kita memberikan discount misal sebesar 30 persen, nanti mereka akan promokan discount tersebut di website mereka. (kita akan dikenakan charge sesuai denga kebijakan dari disdusnya). Cara ini cukup efektif jika margin dari makanan yang kita jual cukup besar atau memang kita sedang ada budget promo.
 
4. Wowen’s Day
Buat hari khusus misalnya hari selasa (hari yang biasanya agak sepi) dengan programs Women’s Day, dimana jika pada hari itu wanita makan di tempat kita mereka akan mendapatkan special gifts atau discount khusus. Tambahkan lagi bila yang datang misalnya group cewe discountnya bisa lebih besar lagi sehingga kita bisa mengejar komunitas untuk datang.

5. Discount Sesuai Umur
Nah buat program discount sesuai umur, bagaimana jika datangnya banyakan? Nah umur yang paling tua lah yang dijadikan patokan discountnya. Kalo ngajak kakek neneknya gimana, yah udah resiko itu namanya haha. Lagian niat amat ngajak kakek-kakek demi discount.

6. Tambah Nasi Sepuasnya
Buat kebijakan di mana kalo makan bisa tambah nasi sepuasssss nya, kalo sanggup habisin sebakul yang silahkan. Orang indonesia merupakan penggemar nasi, jadi hal ini menjadi faktor yang cukup penting yang bisa membuat orang bakal sering datang.

7. Discount 30-50 Persen Semua Kartu Kredit
Nah ini biasa sih sebetulnya tapi .... yang tidak biasa sebetulnya kita berkerjasama dengan kartu kredit manapun (yah soalnya belom tentu mereka mau kalo tempat kita kecil dan belom terkenal) tapi biar kesannya tempat kita keren bisa pake kartu kredit.

8. Makan Sepuasnya, Bayar Seikhlasnya
Ini wong edan namanya, tapi boleh juga di lakukan untuk promosi awal jika baru buka untuk membuat kehoboan di kota Anda (itung-itungannya harus kenceng nih, misal daripada pasang billboard 300 juta mending alokasi budgetnya ke sini sehingga terjadi trial).

9. Layanan Antar 1 Jam
Jika tidak sampai dalam 1 jam maka makanan yang diantar gratis* (kok pake tanda bintang, yah itu namanya syarat dan ketentuan berlaku hehe, syaratnya kalo tidak terjadi force majure misal kecelakaan, Ban Pecah, Motor hilang dsb).

Rabu, 09 Juli 2014

Sample Hotel Marketing plan #3



Marketing Mix

Place: product and service information are sold to the guest via personal selling, direct marketing, advertising and the Internet. Delivery channels include travel agents and international reservations systems.
Get practical ideas and good models with dozens of examples of successful
marketing plans with Sales and Marketing Pro.

Product Marketing

Product: high quality facilities accompanied by exemplary personal service, differentiated from competition quality with the overall brand strategy has proven to be a successful approach generating high levels of repeat business.

Pricing

Pricing strategy has been consistent with the differentiation objective, to provide added value for a reasonable rate as opposed to discounting and de valuing our products and services.
Room rates quoted are net of tax and service, are per night, per room with continental breakfast included:
  • Corporate single - $95.00;
  • Corporate double - $125.00;
  • Corporate double deluxe - $ 175.00;
  • Corporate suite - $225.00 (maximum occupancy 2 persons).
Conference room rates are net of tax and service, quoted per day use with tea and coffee breaks (2) included:
  • The Riverview Boardroom - $260.00;
  • The Riverview Conference Hall - $320.00;
  • The Riverview Ballroom - $875.00.

Promotion

Promotion: primary focus will remain on mass communication via print ads in trade publications and on the Internet. Direct mail campaigns to existing and prospective clients will increase as a cost effective means of targeted campaigning.
Personal selling in the local market will remain an important element of the mix in order to continue to build long-term relationships within the local community and generate high levels of corporate activity.
Public relations activities will continue to play an important role in the marketing mix, presenting the hotel as a supportive member of the community and participating in significant local events.

Advertising

The following table shows our primary advertising milestones.

Advertising Milestones

Milestones






Advertising
Start Date
End Date
Budget
Manager
Department
Contract media space
1/1/2005
4/1/2005
$20,000
Geoff
Marketing
Ad agency liasonon print ad material
1/1/2005
3/28/2005
$11,000
Geoff
Marketing
Dispatch/monitor campaign results
5/1/2005
8/1/2005
$2,000
Sally
Marketing
Total Advertising Budget


$33,000


Public Relations

The following table shows our primary PR milestones.

PR Milestones

Milestones






PR
Start Date
End Date
Budget
Manager
Department
Public relations functions to schedule
2/1/2005
3/1/2005
$0
Anne
PR
Evaluate sponsorship requests
3/1/2005
4/1/2005
$0
Anne
PR
Establish list of sponsorship events/companies
4/1/2005
6/1/2005
$6,000
Anne
PR
Total PR Budget


$6,000


Direct Marketing

Our direct marketing will be handled by our PR agency. We will buy select targeted list of corporate companies and send them information about Riverview Hotel. We know that we are no experts in direct marketing so it will be important that our PR agency handles every aspect of direct marketing for us.

Direct Marketing Milestones

Milestones






Direct Marketing
Start Date
End Date
Budget
Manager
Department
Direct mail lists to purchase/prepare
2/1/2005
3/1/2005
$6,000
Sally
Marketing
Ad agency liason on direct mail material
3/1/2004
3/1/2005
$7,000
Sally
Marketing
Total Direct Marketing Budget


$13,000


Web Plan

Our website is already up and running, but needs to be revamped to give it an updated look and feel, as well as to add secure interactivity. The content is good -- it just need a little refresher.
We need:
  1. New home page design and navigation
  2. Online reservations capability
  3. Printable brochure

Website Goals

Our website needs to be able to do the following:
  1. Convey our messaging of high quality, luxury business accommodations
  2. Be indexed on major travel websites so that people find us
  3. Be able to take reservations online and make changes to reservations online

Website Marketing Strategy

Our main website marketing strategy hinges upon making sure all major travel sites such as Expedia.com, Orbitz.com, and Hotels.com list our hotel when customers search for hotels in our area.

Development Requirements

To attain the level of interactivity we want in our redesign, we need to increase the features allowed (security for reservations and credit-card processing, daily back-ups, and real-time database linking) and service-level of our hosting service. This will slightly increase our monthly hosting fee.
Sally has contracted with a database developer to update our reservations system to be compatible with the online reservation requirements. The new website will be ready to launch in April.

Pay-per-click ROAS

Sample Hotel Marketing Plan #2



Marketing Strategy

Our marketing strategy's objective is to communicate the unique set of services that we offer to discerning hotel guests. We attempt to direct the focus of our guests to the issues of quality and value for the money as opposed to simply the bottom line costs associated with their stay.
Our marketing strategy will allow us to communicate our brand values, develop close working relationships with our customers and suppliers and to identify the needs of our guests in an effective manner. Continued differentiation and growth are two goals we have set for ourselves. Growth will take place by targeting new areas of business within both local and national communities.

Value Proposition

Riverview Hotel offers the best, most personalized service for the corporate traveler. We include business essentials in every room, such as a nice desk, internet connection, wireless access, and provide easy to access meeting rooms with all audio-visual and technology needs as well as catering for longer meetings.

Critical Issues

We have many strengths including our differentiation strategy, our flat structure and highly skilled and well trained staff. Our weaknesses involve the need to communicate our strategy more clearly in the external environment, our high staff turnover and training requirements due to seasonal fluctuations.
Although there is a low to medium threat of a competitive brand entering the market, there are also opportunities as regards the high level of dependency of our guests for our particular service and our strong position within the community with both customers and suppliers.
Critical issues for the Riverview include:
  • Continuing to differentiate from our competition and offering added value to our guests.
  • Retaining our current levels of repeat business and developing further customer loyalty in a competitive market.
  • Attract new market sectors such as the Notown University-based business sector.
  • Continue to be perceived as a supportive member of the Notown community.

Financial Objectives

  • Increase overall room revenue by 10% on the past year.
  • Accomplish growth within the given budget of $250,000.
  • Increase corporate contracted rates to reflect the return of confidence in the corporate travel market.
  • Keep payroll expenses down and reduce the level of overtime within the workforce.

Marketing Objectives

  To continue to communicate our strategic objectives to our target markets effectively.
  To provide a positive hotel experience to all our guests.
  To accomplish our growth targets within the given time and budget.
  Expand our markets and identify new markets for our product and services.

Target Market Strategy

Our primary targets continue to be professional visitors to the region  from the following industries, where annual corporate contracts can be entered into:
  • Travel trade;
  • IT industry;
  • Automotive.
Local firms will be targeted for day use of conference facilities, room nights for visiting executives and long stay professional guests.

Messaging

It is critical to the success of the Riverview Hotel to make sure that the hotel is kept up to the highest level in order to keep the high quality branding that Riverview properties are known for. Our messaging will reflect this high standard that we want to be associated with. We need to print brochures with high quality photographs as well as on high quality paper. It will be important to spend a little bit extra on marketing materials to ensure that they keep our "high quality" message in front of our customers.

Branding

The Riverview Hotel, Notown USA, is representative of the five star brand within the 'Exclusive Business Hotels of the World' group. All Riverview Hotels are boutique properties, offering between 25 and 35 exclusive rooms.
The Riverview properties are renowned for their convenient and strategic locations within major cities throughout the country. Also synonymous with the brand are the high level of personal service guests receive, and the extensive range of comprehensive business facilities available in  luxurious settings.

Target Market Messaging


Target Market Messaging


Market Segments
Messaging
Travel
Most Luxurious Small Hotel
IT Industry
Business Ammentities and Proximity to IT Industry
Automotive
Best Business Ammentities

Strategy Pyramids

Our marketing strategy is to focus customers' attention on the high quality of the services we offer. Within this strategy are three main points aimed at different market segments.
We will provide:
  • The Best Business facilities
  • Personalized Services
  • Luxurious Amenities

Sample Hotel Marketing Plan #1



Hotel Marketing Plan
This sample marketing plan was created with Marketing Plan Pro software.
Executive Summary
The Riverview Hotel, Notown USA, is representative of the five star brand within the 'Exclusive Business Hotels of the World' group. All Riverview Hotels are boutique properties, offering between 25 and 35 exclusive rooms.
The Riverview properties are renowned for their convenient and strategic locations within major cities throughout the country. Also synonymous with the brand are the high level of personal service guests receive, and the extensive range of comprehensive business facilities available in luxurious settings.
The Riverview Hotel, Notown has 35 exclusive rooms and is targeting corporate guests with a two to three night stay requirement. Target business segments include the IT sector, due to the proximity of the property to Silicone Hill, USA; the automotive industry in order to capitalize on the strategic location of the hotel in relation to the Overall Motors Plant and HQ in Notown and travel trade guests attending National and International Travel Fares at the Notown Exhibition Halls.
Differentiating the type of business service offered, from that of the competition, will assist not only in building the Riverview brand as a whole, but will attract frequent business travelers, who require a higher level of personal service and recognition than they can receive at competitive five star properties in Notown. This will provide the Riverview with an opportunity to leverage its core competencies as regards servicing the business traveller in a luxurious environment.

Situation Analysis

The 'Exclusive Business Hotels of the World' group is the ninth largest International Hotel chain in the world, with over 320 wholly owned and managed properties. The group specializes in occupying strategic, inner city locations and serving primarily corporate clients.
The properties range from three to five star plus categories, and include the following brands: River Inns (3*), River Post Houses (4*), and Riverview Hotels (5*+). The group has a high instance of repeat business across all its brands, particularly the Riverview Hotels properties, which account for 68% of total revenue across the group.
The Riverview Hotel, Notown, is dependent on annually contracted clients from the travel trade, automotive and IT sectors with guaranteed room nights per year. This area of business accounts for 70% of the property's revenue.
The current market is somewhat depressed, due to the economic downturn and restrictions being made on corporate travel within the U.S. This threat to the critical corporate sector could be considered as short to medium term, as indications of a return to business travel are observed. Riverview Hotel, Notown, must continue to focus on delivering an exemplary business service, at affordable rates, in order to develop the customer relationship beyond one stay.
Competitive room rates have been cut dramatically in order to attract contract clients over the next 10-12 month period. The Riverview Hotel's survival in the current environment, will be dependent on repeat corporate contract business and customer loyalty to the brand. The brand must therefore continue to deliver on its promise and values.

Market Needs

The Riverview Hotel offers value and benefits to our clients, over and above the standard of our facilities and affordable rates. We seek to provide our guests with an exemplary personal service, and level of recognition that they have come to rely upon. We provide our guest with a luxurious, relaxed environment within which to conduct their business.
An environment which they cannot find at our larger, more impersonal competitors. Our guests need to know that they can develop a relationship with the hotel that will ensure efficiency, value for their money and reliability in supplying them with the support they need, when they need it. The Riverview Hotel operates in a city with a very strong sense of community, and we want to stay an integral part of that community.

The Market

The Riverview Hotel is a boutique 5*+ hotel comprising 35 luxury guest rooms and specializing in servicing business and corporate clients. It serves the business community, and visiting business traveller, in the city of Notown USA.
Our key clients are contracted corporate clients originating from both international and domestic markets from within the travel trade, automotive and IT segments. The strategic location of the property is key to its success in these areas due to the proximity of the Exhibition Halls, Overall Motors and Silicone Hill, USA.
Key to our business success is the level of customer loyalty and repeat business we receive on an annual basis. We offer our guests the most up-to-date technical business facilities, both inside the rooms and within the hotel's conference facilities.
Our guests feel that they can conduct their business from within a less austere atmosphere than can be experienced in our competitive properties, where there is less personal recognition. They appreciate being called by name when they arrive, and having staff remember their specific requirements, time and again. This is key in developing the relationship beyond an initial stay and evidences our added value in relation to competitive properties in the vicinity
 

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